Returns & Refunds Policy

Last updated: December 27, 2025

Made-to-Order (Print-on-Demand)

All Opupo items are made to order. This means each piece is produced specifically for you once your order is placed.

Because of this, we do not accept returns or refunds for:

• Wrong size selection

• Change of mind

• Preference-based reasons (fit, feel, color tone)

Please review size guides and product details carefully before purchasing.

Returns (Defective or Incorrect Items Only)

We accept returns or replacements only if your item arrives:

• Defective

• Damaged

• Incorrect (wrong item, size, or design)

You must contact us within 7 days of delivery.

How to Report an Issue

Email ask@opupo.com with:

• Order number

• Clear photos showing the issue

Do not return the item until we confirm next steps.

Resolution Options

If your claim is approved, we will offer one of the following:

• A replacement at no additional cost

• A refund to the original payment method

The resolution method is determined on a case-by-case basis.

Shipping Costs

• Original shipping costs are non-refundable

• Return shipping is not required for approved POD defects unless requested

• We are not responsible for delays caused by carriers or customs

US & Canada Consumer Notice

This policy complies with applicable consumer protection laws in the United States and Canada.

Nothing in this policy limits your statutory rights where goods are defective or misrepresented under local consumer laws.

Order Cancellations

Because orders enter production quickly, we cannot cancel or modify orders once production has started.

If you made a mistake, contact us immediately and we’ll do our best — but changes are not guaranteed.

Final Sale

All made-to-order items are considered final sale, except where required by law or covered under this policy.

Contact

Questions about your order?
Email us at ask@ownopupo.com.